terms and conditions

TERMS AND CONDITIONS

Welcome to the updated Terms and Conditions of Moderne Body Holdings LLC and its affiliate, Option One Healthcare LLC (referred to as “MB,” “Option One,” “we,” “us,” or “our”). We own and operate various platforms, including the websites located at www.modernebody.com (collectively known as the “Websites”) and their associated mobile applications (“Apps”). Collectively, these platforms are referred to as the “Services.”

By using our Services, you agree to abide by these Terms of Use, along with our Privacy Policy and all applicable laws and regulations. Please read these Terms of Use carefully as they outline your rights and responsibilities regarding the Services. Some specific Services may have additional terms that apply, and you are expected to review and adhere to those terms as well.

If you access or use our Services, it means that you have read, understood, and agreed to be legally bound by these Terms of Use. If you do not agree with any part of these terms, you may not use the Services. Please note that these Terms of Use may be subject to change, and any updates will be provided as outlined herein.

Please note that certain Services may only be accessible to individuals located in specific states.

1. Overview, Availability, and Eligibility of Services

1.1 Services Overview: Our Services encompass various aspects, including providing individuals with health care and wellness information, pharmacy services, technology-oriented tools for addressing health issues, health care record management, scheduling support, and telecommunications access to health care providers for consultations and treatment.

1.2 Availability: Some of our Services are currently restricted to individuals located in specific states. Whenever you use these Services, you will be notified of any availability limitations specific to your location.

1.3 MB’s Location: MB is based in the United States, and our Services are intended for use by individuals within the United States. We do not make any claims or guarantees regarding the accessibility or appropriateness of our Services outside the United States. It is your responsibility to comply with local laws and regulations, including export laws, if you choose to access our Services from outside the United States.

1.4 Eligibility: Our Services are intended for individuals aged 18 or above. By accessing or using our Services, you represent and warrant that you are 18 years of age or older. Some Services may have additional age requirements (such as being over 21), which will be communicated to you accordingly.

To access and use our Services, you must have compatible devices, internet access, and the necessary software. Please note that additional fees and charges may apply to your use of mobile services and the internet.

We value your compliance with these requirements, but meeting them does not guarantee that you will receive Services. MB and its affiliated entities reserve the right to modify or introduce new requirements at their discretion without prior notice to you.

1. Telehealth, Pharmacy, and At-Home Testing Services

2.1 Telehealth Services: Telehealth involves the use of electronic communications and technology to connect patients and healthcare providers who are not physically in the same location. It encompasses various aspects, including diagnosis, treatment, follow-up, patient education, and data exchange. The Services may include:

• Transmitting medical records, images, and personal health information between you and the healthcare provider.
• Interacting with healthcare providers through audio, video, and data communication.
• Utilizing data from medical devices, sound, and video files.

We prioritize the privacy and security of your health information and employ network and software security protocols to protect it. By accepting these Terms of Use, you consent to receiving communications from MB, affiliated physician practices, healthcare providers, and partner organizations through various means, including writing or electronic methods. It is your responsibility to monitor these communications. You understand that electronic transmissions may not be 100% secure but agree to the transmission of health information electronically, considering it equivalent to written communication. For more information about the risks and benefits of telehealth, please visit our website. The Consent to Telehealth, incorporated by reference, is an integral part of these Terms of Use. Additionally, Section 20 below contains additional terms applicable to specific services and products on the platform.

2.2 Your Relationship with MB: MB does not provide direct medical services through the Services. Instead, we offer a technology platform for you to connect with healthcare providers employed or contracted with MB-affiliated physician practices. The Services provide health and wellness resources for informational purposes only and do not substitute for in-person healthcare services. The decision-making process regarding diagnosis and treatment rests with you and the healthcare provider. It is important to note that using the Services does not establish a provider-patient relationship with MB. Except for specific communications received from affiliated physician practices or their healthcare providers, the information you receive through the Services should not be considered medical advice.

2.3 No Insurance Accepted: MB and affiliated physician practices do not accept commercial health insurance plans or participate in federal or state healthcare programs. By using the Services, you acknowledge that you are responsible for the costs of services or products provided to you outside of any insurance coverage. If you are a federal health program beneficiary, you agree that neither you, MB, affiliated physician practices, nor any partner organizations will submit a claim for reimbursement to any federal or state healthcare program.

2.4 Pharmacy Services: If you receive a prescription through the Services, it will be fulfilled by one of our partner pharmacies within the MB Pharmacy Network.  You consent to the disclosure of relevant information, including health records, to the MB Pharmacy Network to facilitate pharmacy services. Please note that medications fulfilled by the MB Pharmacy Network may not be shipped in child-resistant packaging, so it is your responsibility to keep them out of reach of children.

2.5 At-Home Testing Services: At-home sample collection kits and laboratory services available through the Services may require a valid order from a licensed healthcare provider. We have partnered with licensed healthcare providers in your state (the “Reviewing Provider”) to review your request for at-home testing. Please note that these testing services are for informational, educational, and wellness purposes only and are not intended for diagnostic purposes. Using the Services does not establish a provider-patient relationship with the Reviewing Provider. Once the required review and approval are completed, we will send the requested test kit to your address. Follow the provided instructions to register the kit, collect the necessary biological sample(s), complete any required documentation, and return the samples and documentation to the designated laboratory (the “Lab”). Failure to follow the instructions may result in your samples not being processed by the Lab. The Lab will send the test results to the Reviewing Provider, who will then release the results to us. We will provide you with the test results through the Services. It is your responsibility to share these results with your primary healthcare provider for interpretation and to inform decisions related to your health and treatment.

1. Account Creation and Privacy

3.1 Account Creation and Privacy: Although certain parts of the Services can be accessed without creating an account, there may be sections that require you to create one. By creating an account, you agree to provide accurate, complete, and up-to-date information about yourself and to keep this information updated. Failure to maintain accurate information or suspicion of inaccurate information may result in the suspension or termination of your account and access to the Services. You are responsible for maintaining the confidentiality of your username and password and for logging out of your account after each session. You are also responsible for all activities that occur under your account. If you suspect any unauthorized use of your account, please promptly notify MB by emailing [email protected]. MB reserves the right to take necessary actions to maintain the security of the Services. It is your responsibility to promptly change your password if you believe it has been compromised. You must not share or transfer your password to others or create multiple accounts. Using someone else’s account is strictly prohibited. MB explicitly disclaims liability for any losses or damages arising from non-compliance with this section. Our Apps and Website are designed for use only on mobile phones with unmodified, manufacturer-approved operating systems. Using the Apps on a modified operating system may compromise the security features intended to protect your health information and other data. Therefore, using the App on a modified mobile phone operating system is considered a material breach of these Terms of Use.

3.2 Privacy: MB values the confidentiality and privacy of your health information. For details on how we collect and use your information, please refer to our Privacy Policy available at modernebody/privacy-policy. The Privacy Policy is incorporated by reference and constitutes part of these Terms of Use.

1. Ownership and License to Use the Services

4.1 Ownership: MB is the sole owner of all rights, title, and interest in the Services, including their content, features, and functionality (referred to as “Services Content”). You are prohibited from reproducing, publishing, distributing, modifying, reverse engineering, creating derivative works of, publicly displaying, selling, or exploiting the Services or Services Content, in whole or in part, unless expressly permitted by these Terms of Use or authorized in writing by MB. Any copies, modifications, adaptations, or derivative works of the Services or Services Content belong exclusively to MB or its licensors, including all intellectual property rights. Commercial use of any part of the Services or Services Content is strictly prohibited.

4.2 Trademarks and Marks: Certain names, logos, and materials displayed in the Services may be trademarks, trade names, service marks, or logos (“Marks”) of MB or its affiliates. Unauthorized use of these Marks is prohibited without the express written permission of MB. Ownership of these Marks and associated goodwill remains with MB or its affiliates.

4.3 Your License: Subject to compliance with these Terms of Use, you are granted a personal, limited, revocable, non-exclusive, and non-transferable right to view, download, access, and use the Services and Services Content solely for personal and non-commercial purposes, as permitted by these Terms of Use and the Privacy Policy. No other rights are transferred to you, and all rights not expressly granted are reserved by MB or its licensors. Commercial use of any part of the Services or Services Content is not permitted.

1. User Content and MB’s License to Use Such Content

5.1 User Content and MB’s License: Except as stated in our Privacy Policy or governed by applicable privacy laws, any information you provide through the Services, including data, questions, comments, and suggestions/feedback, will be considered non-confidential and non-proprietary, becoming the property of MB, affiliated physician practices, or individual health providers using the Services (“User Content”). MB may use User Content for various purposes, including reproduction, solicitation, disclosure, transmission, publication, broadcasting, and posting, without any obligation to compensate you. By using the Services, you grant MB, our service providers, affiliated health care providers, affiliated physician practices, and their successors and assigns a fully transferable and sublicenseable right and license to use, reproduce, modify, analyze, perform, display, distribute, and disclose to third parties any data or information you submit on or through the Services. This includes using the data for providing Services to you, marketing Services, conducting research or analyses, and designing and improving new or existing features, products, and services. User Content published in public forums may be viewed and copied by other users and the general public. MB assumes no responsibility or liability for User Content in any public forum, including any claims, damages, or losses arising from the use of such content. You acknowledge and agree that we may access, monitor, preserve, and disclose your information and User Content if required by law or in good faith belief that such access, preservation, or disclosure is permitted by law and necessary for the following reasons:

• Compliance with legal processes.
• Enforcing these Terms of Use, our Privacy Policy, or other contracts with you, including investigating potential violations.
• Responding to claims of content infringement by third parties.
• Addressing your customer service requests.
• Protecting the rights, property, or personal safety of MB, its agents and affiliates, its users, and the public. This may include sharing information with other companies and organizations for purposes such as fraud protection and spam/malware prevention.

5.2 Copyright Notices: MB reserves the right to remove any content or material available on or through the Services at any time and for any reason. MB complies with the Digital Millennium Copyright Act (“DMCA”) applicable to Internet service providers (17 U.S.C. § 512, as amended), and responds to clear notices of alleged copyright infringement. To file a notification of alleged copyright infringement with MB, please follow the procedure described in this section. If you object to copyrighted content or materials on the Services, you may submit a notification of alleged infringement to our Designated Agent at [email protected]. Your notification must include the following information:

• An electronic or physical signature of the person authorized to act on behalf of the copyright owner.
• Identification of the copyrighted work or intellectual property that you claim has been infringed.
• Identification of the infringing content or material and its location on the Services.
• Sufficient contact information for MB to reach you, such as address, telephone number, and email.
• A statement by you that you have a good-faith belief that the use of the content or material is not authorized by the copyright owner, its agent, or the law.
• A signed statement by you, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

1. Restrictions on Use

By using or accessing the Services, you agree not to:

• Impersonate any person or misrepresent your affiliation with any entity.
• Violate local, state, national, or international laws, including export laws.
• Reverse engineer, disassemble, decompile, or translate any software or components of the Services.
• Distribute, upload, transmit, or propagate any harmful computer code, viruses, or other destructive elements.
• Infringe upon intellectual property rights or any other rights of third parties.
• Use automated means to access the Services without our prior written permission.
• License, sublicense, sell, resell, transfer, assign, distribute, or exploit the Services, Service Content, or User Content for commercial purposes.
• Create competing products/services or engage in activities detrimental to MB.
• Harm, harass, threaten, abuse, defame, or intimidate affiliated health care providers related to the Services.
• Disrupt, interfere with, or harm the Services, Service Content, or User Content.
• Use framing techniques without our prior written consent.
• Post, transmit, or disseminate content that is unlawful, harmful, harassing, fraudulent, defamatory, or objectionable.
• Harm children in any manner.
• Attempt to obtain personal information from other users.
• Damage, disable, or circumvent security measures implemented by MB or its service providers.
• Remove or alter trademarks, specifications, warranties, disclaimers, or copyright notices.
• Use manual or automated means to monitor or copy content without authorization.
• Transmit advertising or promotional material without our prior written consent.
• Copy, reproduce, or use data, text, reports, or materials related to MB or third-party content without permission.
• Exceed the scope of permitted use of the Services.
• Encourage or enable others to engage in any of the above actions.

1. Disclaimer of Warranties

By using the Services, you acknowledge and agree that they are provided on an “as is” and “as available” basis. MB, its affiliates, and related persons, including affiliated physician practices and their respective officers, directors, managers, partners, members, employees, and agents, expressly disclaim all warranties, whether express or implied, regarding the Services. This includes any warranties of merchantability, fitness for a particular purpose, non-infringement, title, availability, security, operability, condition, quiet enjoyment, value, accuracy of data, freedom from viruses or malware, completeness, timeliness, functionality, reliability, sequencing, or speed of delivery. We do not guarantee that your use of the Services will not infringe upon the rights of third parties.

To the fullest extent permitted by applicable law, MB and its related persons will not be liable for any loss or damage resulting from your reliance on information obtained through the Services. You are responsible for evaluating the accuracy, completeness, timeliness, reliability, and usefulness of the Services, Service Content, and User Content. MB does not guarantee uninterrupted or error-free access to the Services, nor does it guarantee protection against cyber attacks, viruses, hacking, or other security intrusions. MB disclaims any liability related to such events.

You understand and agree that any content, material, or information obtained through the Services is used at your own risk, and you are solely responsible for any damage to your computer, mobile phone, or loss of data that may result from downloading or relying on such content, material, or information.

1. Limitation of Liability

To the extent permitted by applicable law, MB, its related persons, and licensors will not be liable for any claims, liabilities, losses, costs, or damages under any legal or equitable theory. This includes tort (including negligence and strict liability), contract, warranty, statute, or otherwise. This limitation of liability applies to any indirect, incidental, special, consequential, punitive, or exemplary damages. Such damages may include loss of revenues, profits, goodwill, use or data, service interruption, computer or mobile phone damage, system failure, or the cost of substitute products or services. It also includes damages for personal or bodily injury, emotional distress, or death arising from your access, use, or inability to use the Services or any Service Content. MB and its related persons’ total liability to you for all damages, losses, and causes of action will not exceed the greater of one hundred dollars ($100) or the amount paid by you, if any, for accessing the Services in the twelve (12) month period preceding the claim. Some jurisdictions may not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. Therefore, some of the limitations in this section may not apply to you. If you are a resident of New Jersey or a resident of another U.S. state that permits the exclusion of these warranties and liabilities, then the limitations in this section specifically apply to you.

Indemnification: You agree to indemnify, defend, and hold harmless MB, its affiliates, affiliated health care practices, subsidiaries, directors, officers, employees, contractors, licensors, suppliers, representatives, proprietors, partners, shareholders, principals, agents, predecessors, successors, assigns, accountants, and attorneys from any and all third-party suits, actions, claims, proceedings, damages, settlements, judgments, injuries, liabilities, obligations, losses, risks, costs, and expenses. This includes reasonable attorneys’ fees, litigation expenses, and accounting fees. The indemnification applies to claims arising from your unauthorized use of the Services, fraud, violation of law, negligence, willful misconduct, or breach of these Terms of Use.

Third-Party Links and Features on the Services: The Services may contain hyperlinks, plug-ins, products, or features operated by third parties, referred to as Third-Party Services. MB is not responsible for the information, products, or services provided by Third-Party Services, nor for their content or features. The inclusion of Third-Party Services does not imply endorsement or association with their operators. Your use of Third-Party Services is at your own risk, and MB is not liable for any content, errors, damage, or loss caused by or in connection with the use of or reliance on information provided by Third-Party Services. These Terms of Use apply to your use of or access to the Services and are not applicable to the information, products, or services described on Third-Party Services. Furthermore, MB is not involved in any actual transactions between users or third parties, nor does it act as the agent of either party. MB will not be responsible for resolving disputes between users or third parties arising from or related to any transactions. Users and third parties are encouraged to cooperate in resolving such disputes. By using the Services, you release MB, its officers, employees, agents, and successors from any claims, demands, and damages arising from disputes with other users or third parties and related to the Services.

Changes to the Terms of Use and the Services: MB reserves the right to review or remove any part of these Terms of Use at any time and without prior notice. It is your responsibility to check the Terms of Use periodically for any changes. Changes are effective upon posting to the Services, unless additional notice or actions are required by applicable law. If you disagree with the revised Terms of Use, your sole remedy is to discontinue using the Services. MB may modify, suspend, or discontinue the Services or any portion thereof at any time and for any reason, with or without notice. MB is not liable for any modification, suspension, or discontinuation of the Services.

Termination: The Terms of Use remain in effect as long as you access or use the Services. You may terminate the Terms of Use by discontinuing your use of the Services. MB may terminate or suspend your access to and use of the Services, with or without notice, for any reason, including violations of these Terms of Use. Certain provisions, including the Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, Arbitration, Venue, Severability of Provisions, No Waiver, and Assignment, survive the expiration or termination of the Terms of Use. MB has the right to maintain, delete, or destroy communications and materials posted on the Services according to its internal record retention and content destruction policies. After termination, MB has no obligation to provide the Services unless required by legal, ethical, and professional obligations related to your health records or continuing care. If your use of the Services is terminated, you agree not to attempt further use, and any violation of this restriction may result in indemnification and liability for any associated damages incurred by MB.

Governing Law; Dispute Resolution; Arbitration; Venue; Severability: IMPORTANT NOTE: PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES YOU AND MB TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM MB. BY ENTERING INTO THESE TERMS OF USE, YOU AND MB EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.

Governing Law: These Terms of Use and your use of the Services are governed by the laws of the State of Wyoming, without considering the principles of conflict of laws. For disputes that do not require arbitration, the exclusive jurisdiction will be the state and federal courts located in Wyoming, and you consent to their jurisdiction.

Binding Arbitration, Generally: Except as described in the “Exceptions” section below, you and MB agree to resolve any dispute arising in connection with these Terms of Use, the Services, or communications through binding arbitration. Arbitration uses a neutral arbitrator and is less formal than a court proceeding. It may involve limited discovery and is subject to limited review by courts. This agreement to arbitrate applies to all claims, whether based on contract, tort, statute, regulation, ordinance, fraud, misrepresentation, common law, constitutional provision, respondeat superior, agency, or any other legal or equitable theory. It applies regardless of whether a claim arises before or after the termination of these Terms of Use. The arbitrator will resolve any dispute regarding the interpretation, applicability, or enforceability of this arbitration agreement.

Exceptions: While most disputes between us are subject to arbitration, the following exceptions apply: (a) either party may bring an individual action in small claims court; (b) a party may file a lawsuit in a court of law to address an intellectual property infringement claim; (c) a party may seek injunctive relief in a court of law in Wyoming.

Arbitrator: This arbitration agreement is subject to the Federal Arbitration Act and will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by these Terms of Use. The AAA Rules and filing forms can be found at www.adr.org or by contacting the AAA.

Commencing Arbitration: Before initiating arbitration, a party must send a written Notice of Arbitration to the other party via email. MB’s address for Notice is: [email protected], Attention: General Counsel. The Notice of Arbitration must identify the party making the claim, describe the nature and basis of the claim or dispute, and state the specific relief sought. The parties will attempt to resolve the claim directly, but if no agreement is reached within 30 days, either party may commence arbitration. If you initiate arbitration, MB will reimburse your filing fee, unless your claim exceeds US$10,000 or meets other criteria set by the AAA Rules.

Arbitration Proceedings: Unless agreed otherwise or for claims under US$10,000 (without seeking injunctive relief), arbitration hearings will take place in the county and state of your billing address. The arbitration may be conducted solely based on submitted documents, through a telephonic or video hearing, or in-person as established by the AAA Rules. Settlement offers made during arbitration must not be disclosed to the arbitrator until after a final decision is made.

Arbitration Relief: The arbitrator can award any relief available in court, except as provided in the “No Class Actions” section below. The arbitrator’s decision is final and binding, and judgment on the award may be entered in a court.

No Class Actions: Both you and MB agree to bring claims against each other only in your individual capacity and not as a plaintiff or class member in any class or representative proceeding. The arbitrator cannot consolidate multiple persons’ claims or preside over representative or class proceedings.

Limited Time to File Claims: To the fullest extent permitted by applicable law, any dispute subject to arbitration under these Terms of Use must be initiated by delivering a Notice of Arbitration within one year after the dispute arises, or it will be forever barred.

Severability: All parts of these Terms of Use apply to the maximum extent permitted by law. If any part cannot be enforced as written, it will be replaced with terms that closely match its intent, to the extent allowed by law. The invalidity of one part does not affect the validity and enforceability of the remaining provisions. Section headings are for convenience and have no force or effect.

Communications by Text Message and Email: By opting-in to receive text (SMS) messages from MB or by sending MB an initial text message (SMS Enrollment), you consent to receiving text messages related to your MB account and use of the Services. These messages may include order confirmations, shipping notifications, messages from your healthcare provider, and other transactional, promotional, and marketing messages if you opted-in. With your SMS Enrollment, you confirm that you are the owner or authorized user of the mobile device used for enrollment. You are responsible for any applicable charges related to the text messages and understand that MB and your mobile carriers are not liable for delayed or undelivered messages.

Access to the Services does not depend on consent to receive marketing or promotional text messages. You can opt-out of MB’s SMS services by texting “STOP” to unsubscribe. MB may send a final confirmation message after receiving the opt-out request. If you opted-in to receive multiple types of text messages, you must opt-out of each SMS service separately. You acknowledge that while MB takes privacy and security seriously, text messages and emails are not 100% secure. They are not encrypted and may be intercepted by third parties. You send or receive such information at your own risk. By initiating an SMS Enrollment or providing your email, you consent to sending and receiving unencrypted messages. If you have concerns, contact MB directly.

Miscellaneous Terms: No waiver: MB’s failure to enforce a term or condition does not waive its right to enforce it later.

No agency relationship: These Terms of Use do not create a partnership, joint venture, employment, or agency relationship between us.

Remedies: Violation of these Terms of Use constitutes an unlawful business practice. We may seek injunctive or equitable relief in addition to other remedies.

Assignment: You cannot assign your rights under these Terms of Use. MB may transfer its rights and obligations to another entity without further consent or notification.

Notice for California Users: You waive California Civil Code §1542, which limits releases to known claims. The release includes the criminal acts of others.

Headings: Section headings are for convenience and do not limit or affect the provisions.

Entire Agreement: These Terms of Use constitute the entire agreement between you and MB, superseding all previous communications and agreements. Other agreements with MB remain separate.

Contact Us: If you have questions about these Terms of Use, please contact us at Moderne Body LLC, email: [email protected].

Additional Terms for Specific Products and Services: Low Testosterone Treatment Program Terms and Conditions:

This section outlines the specific terms and conditions that apply to your participation in the Low Testosterone Treatment Program (“Low T Program”) offered by MB and its affiliated professional entities on the MB platform. The Low T Program aims to provide routine and necessary services for managing low testosterone through pharmacotherapy. It is important to note that the Low T Program is not intended for emergencies, crisis counseling, therapy, or specialized needs that require the attention of appropriate specialists. It is a primary care offering.

The Low T Program operates during normal business hours, Monday through Friday, from 9:00 a.m. Eastern Time to 6:00 p.m. Eastern Time, excluding holidays. It does not provide emergency or on-call services available 24/7. In case of an emergency or crisis, please call 911 immediately.

Onboarding and Diagnosis: To participate in the Low T Program, you must undergo evaluation by a healthcare provider on the MB platform and meet the clinical criteria for participation. This evaluation includes an initial onboarding telehealth medical assessment, which involves a phone or video visit with a doctor or nurse practitioner (“Diagnosis Online Visit”). If you are deemed a suitable candidate for the Low T Program following the review of your Diagnosis Online Visit, your healthcare provider may prescribe treatment.

Program Membership and Additional Services: Your membership in the Low T Program, known as Program Membership, begins when your healthcare provider communicates your care plan, treatment risks and benefits, and you acknowledge and elect to proceed with participation. Program Membership grants you access to Membership Services and requires you to pay Membership Fees. It is important to note that the Low T Program is not health insurance, does not fulfill any individual health insurance mandates, and does not replace your relationship with specialty providers. It is advised to maintain your existing health insurance coverage while participating in the Low T Program or obtain coverage if you do not have it.

The Low T Program includes:

• Initial discrete medical consult when initiating the Low T Program with your MB-affiliated healthcare provider, scheduled by you upon purchasing the Low T plan online.
• Between two (2) to five (5) laboratory tests per year as ordered by your MB-affiliated healthcare provider.
• Fulfillment of prescription medication (as prescribed) by the MB Pharmacy Network, including two-day shipping.

Additional services beyond the Low T Membership Services, such as extra medical consults or laboratory tests, may be requested by you or your healthcare provider. These additional services incur separate fees known as Low T Additional Services Fees. The fee for each additional medical consult beyond the third per month is $15.00, and the fee for each additional laboratory test beyond the fifth per year varies based on the tests ordered. You agree that any Low T Additional Services Fees incurred can be charged to your payment card.

The Low T Membership Services may be subject to change, and you will receive a thirty (30) day notice of any such changes. You can accept the revised Low T Membership Services by continuing in the Low T Program or reject them by terminating your Low T Program Membership.

Payment of Low T Program Membership Fee: The cost of Membership, known as the Low T Membership Fee, will be presented to you during the online checkout process. You can also view the associated costs on the MB website. Once you begin participating in the Low T Program, the Low T Membership Fee will be charged to your payment card on file each month. The specific payment date depends on your treatment plan and participation in plan renewal visits with your provider. Billing occurs on a recurring, monthly basis until your refills run out or you cancel your Low T Program Membership. The initial payment must be made on the day your Low T Program Membership begins. Once paid, the Low T Membership Fee is non-refundable if you are deemed a good candidate for the program during the telemedicine consultation with a provider.

You can cancel your Low T Program Membership at any time by emailing [email protected].

Canceling your Low T Program Membership: You can cancel your Membership at any time by emailing [email protected]. Upon cancellation, you will not be charged any additional monthly Low T Program Membership Fees. You will continue to receive Low T Program Membership Services until the last day of the monthly billing cycle for which you have paid the fee. You have the option to start a new Low T Program online at any time.

Please note: It is advisable to consult your MB-affiliated healthcare professional before discontinuing your medication, as abruptly stopping certain medications may impact your health.

No representation, warranty, or guarantee of continued availability: MB and its affiliated professional entities make no representations, warranties, or guarantees regarding the ongoing availability of the Low T Program. The Low T Program may be discontinued at any time at the sole discretion of MB and/or the affiliated professional entities. You will receive a 30-day notice of any discontinuation to allow you time to find a local provider for continued treatment.

If you have any further questions or concerns regarding these terms and conditions, please reach out to MB at [email protected].